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Terms of Use

The following is the terms of use of Twins Supplies Limited (hereinafter referred to as "the Company"), and the Company will provide users with various online services in accordance with the following terms of use. By ordering our goods or services through the Site, you agree to be bound by these Terms and Conditions.


1)The content and all terms and conditions provided on this website are subject to the Chinese version, and the translated version is for reference only.

2)The content and images provided on this website are the property of the Company and its subsidiaries.

3)Except for downloading and printing the contents of the website for personal and non-profit making purposes, the content of this website includes text, graphics, icons, audio, electronic downloads, information and software, which may not be copied, reproduced, reproduced or forwarded without the written approval of the company. Without the permission of the company, reprint any content for commercial purposes, the company will be investigated for legal responsibility.

4)The User agrees not to trespass into the Website or the Company's servers or information areas or to prevent or prohibit other users from using the Website.

5)The User agrees not to use any device, software or routine that interferes with or is intended to interfere with the proper working of the Website.

6)These Terms of Use may be amended from time to time without prior notice and users should check the latest version periodically.

online S&U

​Online Sales Notice

Purchase method

1) ​If you are not a member, you must first click the login button in the upper right corner to register as an online member, you can choose to register with FACEBOOK, GOOGLE or email account

2) Click "Product List" in the upper left column and select the appropriate product and quantity

3) After adding to the shopping cart, go to the shopping cart to check the selected product and quantity, and confirm the order

4) For the first online purchase or need to change the default delivery information, please enter the basic delivery information and submit the order

5) You will generally receive a reply from whatsapp within 2 working days (working days are Monday to Friday), ️You only need to pay after confirming the relevant goods and amount

Payment method

1) Bank transfer 

     Bank of China : 012-791-2-009253-2

2) FPS     : 

3) Payme : 5404 5773

Freight Charge


*For goods under 15kg, the volume should not exceed 36x29x25cm cartons; if under 30kg, the volume should not exceed 2 36x29x25cm cartons; if it exceeds the relevant volume or size, additional freight will be charged

Online shopping instructions
1) Due to the different promotion offers and purchase terms between the website and the store, all online products cannot use the company's VIP offers, nor can they be used as VIP applications.

2) Except for special items or items specially requested by customers, all items have at least 1 month expiry date (from the date of receipt) 
3) Frozen items cannot be delivered together with room temperature or frozen items. If there are two items in the order at the same time, an additional shipping fee will be charged

4) Online purchases can only provide delivery service, and can not be arranged to pick up at the store

5) All online product prices are in Hong Kong dollars, product prices may change without prior notice

6) Online and in-store product prices may be different. If you want to inquire about the product prices of the stores, you can call each store during business hours (for details, click "Our Shops" to check)

​​Delivery Instructions​

1) The scope of delivery does not include: government agencies, hospitals, funeral homes, convention and exhibition, airports, container terminals, logistics centers, hotels, New Territories village houses and tenement buildings

2) Generally, the delivery will be made within 3 days after the payment is confirmed. You will receive an appointment notice in advance on the delivery day, and the delivery time will be 10:00am~7:00pm on the same day

3) All frozen products must be stored in the refrigerator immediately after receipt, otherwise the company will not be held responsible

4) If there is traffic jam or bad weather during delivery, the delivery time may be extended or even postponed

5) It is not recommended to arrange delivery for goods with a short shelf life, perishable, fragile, too long or too large. You are welcome to buy at the store. Arrangements for delivery are at the guest's risk or may be subject to additional shipping charges

Return instructions

1) ​All specials and frozen items are non-refundable

2) If the product needs to be returned or exchanged, all packaging, accessories and instructions (if any) must be retained, and the order receipt must be brought to Yau Ma Tei or Wan Chai store for processing within 7 days from the date of receipt.

*For any online purchases, delivery and returns, please whatsapp 5404 5773 or email to during office hours. Office hours are Monday to Friday, 9:00am~5:00pm (closed on public holidays)*

*In case of any disputes regarding online purchases, delivery and returns, Erdehui Bakery DIY Store has the final decision. The company reserves the right to suspend, change or terminate the above services/offers and amend these terms and conditions at any time without prior notice*

Wholesales Notice

wholesales S&U

Purchase method

1) Pay in our stories 

2) Email to

Payment method

1) Cash, EPS, WeChat Pay, Alipay (for stories only)

2) Bank transfer (for phone call or email only)

    Bank of China : 012-791-2-009253-2

3) FPS : (for phone call or email only)

Wholesales instructions

1) There is no extra discount for all wholesale products including VIP discount.

2) Except for special items or goods specially requested by customers, all goods have at least 1 month shelf life date (count from the date of receipt).
3) You can arrange to pick up at one of the stories.

4) Delivery service is charged by a third-party logistics company.

4) The prices of all online products are in Hong Kong dollars and are subject to change without prior notice.

Refund Instructions

Refund serice is not provided. 

*If you have any questions, please contact Whatsapp 5404 5773 or email during office hours.

Office hours: Monday to Friday, 9:00am - 5:00pm (Closed on Public Holidays)*

*In case of any dispute, the decision of Erdehui Bakery DIY Specialty Store is final. HKITP reserves the right to suspend, vary or terminate the above services/offers and amend these Terms and Conditions at any time without prior notice*

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